Staff Augmentation

img
img
img
img
img
img
img
img
img
img

How Can We Help

Unveiling Insights Through Data Engineering

img

Customization

Skilled professionals to help you customize your ERP according to your business needs.

img

Integration

Help integrate corporate systems with MS D365 for streamlined business processes.

img
img

Implementation

Implement for business needs, train for adoption. Our ERP process ensures successful task completion.

img

Migration

Data Analytics: Unveiling Insights for Informed Decisions.

img

Upgrade

Ensuring Reliable Data: Quality Check Solutions for Accuracy and Consistency.

img

QA

Turning Data into Action: Visualizations for Insights and Decisions.

img
img

Support

24/7 help available for support to prevent issues and process change requests.

Top Dynamics 365 Customer Service Cases

img

B2B Customer

  • Complete account details
  • Extensive Dynamics 365 CS integration
  • Includes field service via Dynamics 365 Field Service integration.
  • Agent knowledge base with articles and case descriptions.
img

B2C Customer

  • Automated case management for high volume customer issues.
  • Self-service portal with customer FAQs.
  • Email templates.
  • Customer satisfaction surveys.
  • Omnichannel communication for customer interactions (chat, SMS, etc.).
img

E-commerce Customer

  • 360-degree view of a shopper (e.g., date of birth, product preferences).
  • Case routing to react to customers’ issues quickly.
  • Chatbots to reduce service ticket volume.
  • Variety of channels for communications with the customers.
  • Customer portal.
img

Healthcare Patient

  • 360-degree view of each patient for personalized interactions.
  • Automated sending of post-visit surveys to patients to track their satisfaction.
  • Chatbots for basic healthcare support (e.g., flu, allergies) and healthcare information (e.g., vaccination schedules).
img

G2C (Government-to-Citizens)

  • Self-service portal for citizens.
  • Swiftly resolve citizen issues with end-to-end case automation.
  • Scheduled satisfaction surveys for citizens (e.g., parking space satisfaction).
img

Call center

  • Omnichannel communication with customers.
  • Manage inbound and outbound calls with Dynamics 365 Customer Service.
  • Manage inbound and outbound calls with Dynamics 365 Customer Service.

Dynamics 365 Customer Service Key Features

Dynamics 365: Streamlined business solutions.

img

Case management

Automated case creation, tracking, intelligent routing; manual reassignment for expertise.

img
img

Analytics

Use customer analytics for personalization, engagement, increased satisfaction, and predictive targeting.

img
img

Customer interaction management

360-degree view, omnichannel communication, templates, voice verification, real-time translation.

img

Agent productivity

Agent desktop with histories, Teams integration. Knowledge base, real-time insights, community portals for collaboration.

Lets Discuss Your Project

Get free consultation and let us know our project idea to turn into an amazing digital product.
img
img

Case Studies

Techverx takes pride in creating a customer line up that is spread over a decade

img
img
img
img
img
img
img

Tell us about your project

What happens next?

0 of 255 max characters

We will call you ASAP or you can schedule a call

USA
+1 (844) 539 3562
info@techverx.com
10432 Balls Ford Rd., Suite 300 Manassas, Virginia 20109
img
Canada
info@techverx.com
5-871 Equestrian crt, Oakville, ON L6L6L7
img
Pakistan
(042) 32535353
info@techverx.com
3P, Sir Syed Rd, Gulberg 2, Lahore, 54000
img