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Client Overview
PostalMethods is an online print and mail outsourcing company providing secure print and mail services since 1996. Their services include HIPAA compliant printing and mailing services, invoice printing and mailing services, notice printing and mailing, and customized printing and mailing services.
Postal Methods reached out to us looking for a technology partner to meet their new business needs while keeping their current operations intact. Based on our observations, our key findings were as following;
Challenge
The major challenge that Postal Method’s faced was that their systems were 10 years old. They were problematic for their customers and their internal operations as well. We have some of the best team members that have helped enterprises upgrade their systems through careful analysis and hard work.
Customer Related Challenges
Internal Operation Challenges
Solution
The biggest challenge faced by Postal Methods was their legacy systems. Techverx engineers provided insightful solutions to Postal Methods and produced positive results with the help of the following process
Upgraded their APIs
The reason they had legacy systems was that their APIs were SOAP-based. We took our time in converting them into RESTful (Representational State Transfer) APIs.
Streamlined internal operations
We upgraded their internal operations system and provided them with an automated dashboard to eliminate the need for manual operations.
Improved User Interface
We improved their User Interface to enhance the customer experience.
Improved Payment Module
Further, we improved their payment module and provided them with the following:
Scalability
We made their systems modular by ensuring that the bottlenecks do not cause system failure. Hence we scaled them up as per need.
Results
The system now has the capability to produce 10,000 documents per day. We observed an increase in the user base once we revamped the system. Due to enhanced documentation processing capability, our client got more market share. There was a significant increase in efficiency, which in return increased the profitability.
Currently: We’re maintaining their system and feature work is in progress.
Statistics: They are now processing 6,000 documents per day and can push it further as the system is capable of producing 10,000 documents per day.
Key Benefits
